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Voice Services

The foundation of Benemen cloud-based services

 

Voice Services with any device and anywhere

As a registered telecom operator in multiple countries Benemen provides fixed line and mobile voice services with basic services like making and receiving calls and converging fixed and mobile services. In addition it enables advanced services such as call center services, when there is a need to handle large amounts of inbound calls and provide calling capabilities to Office 365 (Teams and Skype for Business).

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Cloud PBX

  • Consolidate your different PBXs to one cloud based PBX environment.
  • No more need for an on-premise equipment.
  • No need for agreements with local operators abroad.
  • Includes call center functionality and integrates with mobile and unified communications.

 

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Intelligent routing

  • The customer data is used to route incoming calls to the best possible destination.
  • Increase first call resolution rate and overall customer experience.
  • Enables lower delays in answering.
  • Makes IVR passing possible.

 

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Global numbering

  • Local PBX numbers in foreign countries without local operator agreements.
  • We deliver phone numbers for your users, offices and inbound call centers in more than 100 countries around the world.
  • Uniform numbering and unified maintenance and billing.

 

Devices with IVR numbers

IVR & Call Recording

  • IVR allows the caller to choose where to go by entering digits on their phone.
  • It can be used for simple menu structures or advanced applications collecting information to ensure the call is being routed to the best possible agent.
  • Robust call recording solution for all type of phone calls and for different enterprise needs.
Devices with IVR numbers
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Microsoft Teams or Skype for Business

  • Integrates Teams or Skype for Business with the rest of the communication platform including contact centers, switchboards and mobiles.
  • Device independent solution with multi-operator connectivity.
  • Mobile and/or fixed phone numbers for Teams or Skype for Business users with no roaming costs for international calls.
  • Intelligent call routing to predetermined and currently available devices.

 

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