Voice embedded into Salesforce omni-channel framework
- Benemen completes the Salesforce Omni-Channel offering by bringing in voice calls, external call routing and call queue management accompanied with full operator infrastructure for mobile, fixed line
subscriptions and enterprise traffic through cloud.
- Functionality includes Open CTI integration, Omni-Channel, Callback handling, Call recording, IVR, configurable workflows and reporting.
- Our product Benemen Cloud CTI for Salesforce is available on Salesforce AppExchange