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CCaaS - The Essential Guide to Contact Center as a Service

Today’s customers interact with your brand across multiple channels and devices. They want to contact you by phone, text, social media, email, chat, and other channels.

In this guide, you'll learn about

The top trends of Contact Center as a Service in 2021

The benefits of taking your contact center to the cloud

How to future-proof your contact center and reduce costs


Benemen in brief

At Benemen, we offer the smartest voice technology on the market to modernize voice communication across enterprises. We deliver voice to all terminals and context through cloud and enrich the voice with data. Voice, combined with data, insights and analytics creates exceptional performance, intimacy and insights - leaving people to focus on the essentials and to succeed.

Our customers want to be forerunners in their own industry and in offering and developing outstanding customer experiences. We work closely with e.g. Salesforce and Microsoft.

At Benemen every employee can contribute to the growth story of the company and give his/her best in an enthusiastic and encouraging working atmosphere. Benemen has a firm financial standing with a recurring revenue of 96 %.

why chooce benemen as a partner

"Benemen is a committed partner helping to build next generation business communications and better customer experiences."

- Matti Heikkonen, CEO, Benemen

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CCaaS - The Essential Guide to Contact Center as a Service