Talking conveys emotion
We live in exceptional times, in which conversation is emphasised in remote working and customer service. Talking has been our primary communication tool throughout the ages. Most of our interactions are based on talking, and mutual trust depends on interaction and dialogue. Although talking is not the only communication channel, it is still the most effective way to convey emotions. As a rule, talking is two-way, a form of dialogue that helps us understand each other.
During face-to-face interaction, talk is complemented by expressions, gestures and postures, but even when they cannot see each other, people can ‘hear’ a smile, sorrow, anger, and many other feelings. When you cannot see the other participant in a conversation, but can hear them, there are many issues to consider: emotions come across anyway; your message may be unclear if you are unprepared; and you may not get your message across if it isn’t clearly audible.