Terveystalo is Finland's leading health service company that offers a wide range of health, health care services, and research services. It has a service network consisting out of almost 150 locations around Finland. Terveystalo's customers are private individuals, companies and organizations, insurance companies and the public sector.
The Challenge: Contact Center management
With the previous telecommunications solution Terveystalo was struggling to operate their partly outsourced contact center efficiently from multiple cities. Specifically, the geographical scope and the distribution of Terveystalo’s own and outsourced locations was a challenge.
The Answer: Intelligent communications solution
Terveystalo selected Benemen as an innovative provider of telecom solutions to help them achieve their business objectives. Terveystalo chose Benemen's solution for advanced innovative communications to ensure every call is answered on time and at a lower and predictable cost.
Considerable resource savings through intelligent routing and real-time traffic management
Flexible, pay-as-you-use pricing without surprises
Strengthening of the "One Telephone Number" branding of Terveystalo
Real time call statistics into Qlikview without complex integration