By Phone
Support in Finland +358 40 450 3001
Support in Sweden +46 8 446 8 1020
Support
We're here to help.
Enreach support is open:
Monday - Friday 8:00 am - 4:00 pm (CET + 1)
By Email
Ticket Portal
Submit service requests and monitor the handling process.
To ticket portal
Additional services on 24/7/365 basis
After working hours, you can get help from the support number +358 40 450 3001 in the following matters on 24/7/365 basis:
- Error reports - Please note that you are able to see up-to-date error reports on Status page
- PUK code inquiries - Please note that you are also able to get PUK code from Portal
- Mobile subscription temporary freeze - Please note that you are also able to freeze phone in Portal
Service Status
Current up-to-date status of Enreach services in Status Page
Help Portal
Find instructions, product descriptions and other important content. Go to Help Portal.
Internet and MMS Settings
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Elisa Network Finland
Settings are the same for each operative system (Android, iPhone, Windows Phone)
Internet
Name: Elisa internet
APN: internet
Rest of the fields are left blank
MMS
Name: Elisa MMS
MMS APN: mms
MMSC: http://mms.elisa.fi
MMS proxy: 213.161.41.57:80
MMS port: 8080
Rest of the fields are left blank
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Telia Network Finland
Settings are the same for each operative system (Android, iPhone, Windows Phone)
Internet
Name: Sonera internet
APN: internet
Rest of the fields are left blank
MMS
Name: Sonera MMS
MMS APN: mms
MMSC: http://mms.sonera.fi:8002
MMS proxy: 195.156.25.33
MMS port: 8080
Rest of the fields are left blank
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DNA Network Finland
DATA/MMS:
All Dna subscriptions have the same settings.
Internet
Name: DNA Internet
APN: internet
The other fields are left blank
MMS
Settings Name: DNA MMS
MMS APN: mms
MMSC: http://mmsc.dna.fi
MMS proxy: 10.1.1.2
MMS port: 8080
The other fields are left blank
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Telia Sweden Settings
Mobile Data
APN: online.telia.se
MMS
APN: mms.telia.se
MMSC: http://mmss/
MMS-proxy: 193.209.134.132:80 (or 193.209.134.132:8080)
MMS-max size: 615000
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TDC Denmark Settings
Mobile Data
APN: internet
MMS
APN: mms
MMSC: http://mmsc.tdc.dk:8002
MMS-proxy: inetproxy.tdc.dk
Port: 8080
Mobile certificate
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Dna
Registering a mobile certificate for the user
To use a mobile certificate, follow these steps:
1. For the blue SIM card, the mobile certificate is activated automatically. For the turquoise SIM card, the mobile certificate is activated for the subscription by Benemen support service or by your company’s administrator via the portal.
2. The user registers as a user of the service:
The customer can register a mobile certificate with Tupas authentication* here
* Tupas is a strong digital authentication method that banks provide for customer identification based on the bank’s own registers. The Tupas identification service is primarily used for strong electronic authentication and digital signatures in the service provider’s e-services.
The latest list of supported online banking credentials is available via the above link
There are two steps to registration: creating an identification key, and creating a signing key.
The DNA security code is set here
Note: The mobile certificate is SIM specific.
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Telia
User registration
The customer can register a mobile certificate with Tupas authentication* here.
* Tupas is a strong digital authentication method that banks provide for customer identification based on the bank’s own registers. The Tupas identification service is primarily used for strong electronic authentication and digital signatures in the service provider’s e-services.
The latest list of supported online banking credentials is available via the above link.
Registration is simple and only requires the creation of a single PIN. Telia does not support the use of a security code.
Note: The mobile certificate will only work with a single, specific SIM card.
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