Support

We're here to help.

 

Contact Benemen Support

Benemen support is open:
Monday - Friday 8:00 am - 4:00 pm (CET + 1)

 

By Phone

Support in Finland +358 40 450 3001
Support in Sweden +46 8 446 8 1020

Ticket Portal

Submit service requests and monitor the handling process.

To ticket portal

 

Additional services on 24/7/365 basis

After working hours, you can get help from the support number +358 40 450 3001 in the following matters on 24/7/365 basis:

- Error reports - Please note that you are able to see up-to-date error reports on Status page
- PUK code inquiries - Please note that you are also able to get PUK code from BenePortal
- Mobile subscription temporary freeze - Please note that you are also able to freeze phone in BenePortal

 

Service Status 

Current up-to-date status of Benemen services in Status Page

 

Help Portal

Find instructions, product descriptions and other important content. Go to Help Portal.

 

Internet and MMS Settings

  • Elisa Network Finland

    Settings are the same for each operative system (Android, iPhone, Windows Phone)

     

    Internet

    Name: Elisa internet

    APN: internet

    Rest of the fields are left blank

     

    MMS

    Name: Elisa MMS

    MMS APN: mms

    MMSC: http://mms.elisa.fi

    MMS proxy: 213.161.41.57:80

    MMS port: 8080

    Rest of the fields are left blank

  • Telia Network Finland

    Settings are the same for each operative system (Android, iPhone, Windows Phone)

     

    Internet

    Name: Sonera internet

    APN: internet

    Rest of the fields are left blank

     

    MMS

    Name: Sonera MMS

    MMS APN: mms

    MMSC: http://mms.sonera.fi:8002

    MMS proxy: 195.156.25.33

    MMS port: 8080

    Rest of the fields are left blank

  • DNA Network Finland

    DATA/MMS:

    Benemen has two types of phone subscriptions that use the DNA mobile network. Please check your SIM card before changing the settings on your phone.

     

    TURQUOISE SIM CARD

    Internet

    Name: DNA Internet

    APN: internet.edelkey.net

    The other fields are left blank

     

    MMS

    Settings Name: DNA MMS

    MMS APN: mms

    MMSC: http://mmsc.dna.fi

    MMS proxy: 10.1.1.2

    MMS port: 8080

    The other fields are left blank

     

    BLUE SIM CARD

    Internet

    Name: DNA Internet

    APN: internet

    The other fields are left blank

     

    MMS

    Settings Name: DNA MMS

    MMS APN: mms

    MMSC: http://mmsc.dna.fi

    MMS proxy: 10.1.1.2

    MMS port: 8080

    The other fields are left blank

  • Telia Sweden Settings

    Mobile Data

    APN: online.telia.se

    MMS

    APN: mms.telia.se

    MMSC: http://mmss/

    MMS-proxy: 193.209.134.132:80 (or 193.209.134.132:8080)

    MMS-max size: 615000

  • TDC Denmark Settings

    Mobile Data

    APN: internet

    MMS

    APN: mms

    MMSC: http://mmsc.tdc.dk:8002

    MMS-proxy: inetproxy.tdc.dk

    Port: 8080

Mobile certificate

  • DNA

    Registering a mobile certificate for the user

    To use a mobile certificate, follow these steps:

    1. For the blue SIM card, the mobile certificate is activated automatically. For the turquoise SIM card, the mobile certificate is activated for the subscription by Benemen support service or by your company’s administrator via the portal.

    2. The user registers as a user of the service:

    The customer can register a mobile certificate with Tupas authentication* here 

    * Tupas is a strong digital authentication method that banks provide for customer identification based on the bank’s own registers. The Tupas identification service is primarily used for strong electronic authentication and digital signatures in the service provider’s e-services.

    The latest list of supported online banking credentials is available via the above link

    There are two steps to registration: creating an identification key, and creating a signing key.

    The DNA security code is set here

    Note: The mobile certificate is SIM specific.

  • Telia

    User registration 

    The customer can register a mobile certificate with Tupas authentication* here.

    * Tupas is a strong digital authentication method that banks provide for customer identification based on the bank’s own registers. The Tupas identification service is primarily used for strong electronic authentication and digital signatures in the service provider’s e-services.

    The latest list of supported online banking credentials is available via the above link.

    Registration is simple and only requires the creation of a single PIN. Telia does not support the use of a security code.

    Note: The mobile certificate will only work with a single, specific SIM card.

Have another question?

Feel free to send us a message.