Support

We're here to help.

 

Contact Benemen Support

Benemen support is open:
Monday - Friday 8:00 am - 4:00 pm (CET + 1)

 

By Phone

Support in Finland +358 40 450 3001
Support in Sweden +46 8 446 8 1020

Ticket Portal

Submit service requests and monitor the handling process.

To ticket portal

 

Additional services on 24/7/365 basis

After working hours, you can get help from the support number +358 40 450 3001 in the following matters on 24/7/365 basis:

- Error reports - Please note that you are able to see up-to-date error reports on Status page
- PUK code inquiries - Please note that you are also able to get PUK code from BenePortal
- Mobile subscription temporary freeze - Please note that you are also able to freeze phone in BenePortal

 

Service Status 

Current up-to-date status of Benemen services in Status Page

 

Help Portal

Find instructions, product descriptions and other important content. Go to Help Portal.

 

Internet and MMS Settings

  • Elisa Network Finland

    Settings are the same for each operative system (Android, iPhone, Windows Phone)

     

    Internet

    Name: Elisa internet

    APN: internet

    Rest of the fields are left blank

     

    MMS

    Name: Elisa MMS

    MMS APN: mms

    MMSC: http://mms.elisa.fi

    MMS proxy: 213.161.41.57:80

    MMS port: 8080

    Rest of the fields are left blank

  • Telia Network Finland

    Settings are the same for each operative system (Android, iPhone, Windows Phone)

     

    Internet

    Name: Sonera internet

    APN: internet

    Rest of the fields are left blank

     

    MMS

    Name: Sonera MMS

    MMS APN: mms

    MMSC: http://mms.sonera.fi:8002

    MMS proxy: 195.156.25.33

    MMS port: 8080

    Rest of the fields are left blank

  • DNA Network Finland

    Settings are the same for each operative system (Android, iPhone, Windows Phone)

     

    Internet

    name: DNA Internet

    APN: internet.edelkey.net

    Rest of the fields are left blank

     

    MMS

    Name: DNA MMS

    APN: mms

    MMSC: http://mmsc.dna.fi

    MMS proxy: 10.1.1.2

    MMS port: 8080

    Rest of the fields are left blank

  • Telia Sweden Settings

    Mobile Data

    APN: online.telia.se

    MMS

    APN: mms.telia.se

    MMSC: http://mmss/

    MMS-proxy: 193.209.134.132:80 (or 193.209.134.132:8080)

    MMS-max size: 615000

  • TDC Denmark Settings

    Mobile Data

    APN: internet

    MMS

    APN: mms

    MMSC: http://mmsc.tdc.dk:8002

    MMS-proxy: inetproxy.tdc.dk

    Port: 8080

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