Engage your customers and make your team an upselling machine

The #1 voice platform for customer engagement and sales acceleration

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Trusted by companies big and small

#1 Voice Solution for Salesforce

The best-in-class voice platform you can trust

Know who's calling

Even before a call is answered get a 360 caller profile and intelligent action prompts 

Amplify Salesforce

Deliver personalization, improve sales and strengthen your brand within Salesforce

Predict Sales

Gather data from calls to influence behaviours and predict next steps

 

Resolve more calls and generate up-sales faster

Benemen unifies all your voice transaction data allowing you to tailor conversations to personalised preferences. This leaves customers feeling seen, heard, and satisfied. Not only do you avoid churn, your win more upsells, renewals and customer retention.

 

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Maximize your campaigns with omnichannel reach

Reach customers on their preferred channel without the fragmentation and data loss. Whether chat, email, self-service, fixed line or mobile calls, with Benemen you can offer omnichannel conversation directly within Salesforce.

 

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Tap into your most revealing data combinations

Track data from sales calls, customer requests, sales inquiries, support questions and more—and combine it with your other Salesforce data to build up a rich, AI-driven view of the customer in real-time.

 

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Enterprise-level capabilities, customer-grade simplicity

Our cloud-based, incredibly agile platform offers call features for fixed-line, call center, and mobile telephony

Call routing
Call queue management
Cloud Operator for mobile and fixed networks
Interactive Voice Response (IVR)
Call recording and much more...

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Benemen improves upselling and reduces churn

When you create a better voice channel experience – like offering an engaged, human conversation instead of hold music and impersonal scripts– you’ll actually get more loyalty and up-sales.

  • Use AI to deliver more first call resolutions and a personalized, relevant experience every time
  • Use Routing to make sure high-value customers are routed to the right agents and best buyers aren't left on hold
  • Convert support situations into sales opportunities by understanding past patterns and potential needs

All your call data stored and analyzed

Call data analysis helps you capture and analyze all of your voice channel interactions to discover hidden insights that would otherwise go unnoticed and unheard. Voice call data helps you provide higher quality and more efficient services over the phone.

When customers feel they have received first-class service across multiple channels and their previous encounters are well-known, there is an excellent opportunity to sell more services.

 

Voice First

Voice is a critical channel in any organization. "When customers are distressed, they pick up the phone."

Omni-Channel Service

Bring all your channels under one solution and let the customer choose their preferred contact channel.

Customer Experience

Successful customer interactions ensure customer delight. Data of all interactions is available for future follow-up.

We know voice

Voice is the oldest and the most human way of communicating with customers. For all our chatbots, text, and social channels, when things matter people pick up the phone. When they do, they can hear a smile, sense empathy, and the other myriad things human emotions voice can convey.

At Benemen we spend all our time thinking about, developing, and improving the delivery of voice channel products based on real business use cases and feedback. The result? The most innovative, holistic, and technically advanced voice products on the market today.

We want to continue extending the capabilities of voice — to influence sales, strengthen CX, and grow revenue, and we want you to be a part of it. Start by signing up for a free demo.

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Speak to an agent and learn how voice-centric communication can help you drive more up-sales and exceed customer expectations



 

SPEAK TO SALES

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