Bring voice to Salesforce Omni-Channel

When you create a better voice channel experience – like offering an engaged, human conversation instead of hold music and impersonal scripts– you’ll actually get more loyalty and up-sales.

• Use data to deliver more first call resolutions and a personalized, relevant experience every time
• Use Routing to make sure high-value customers are routed to the right agents and best buyers aren't left on hold
• Convert support situations into sales opportunities by understanding past patterns and potential needs

Call data (also mobile) analysis helps you capture and analyze all of your voice channel interactions to discover hidden insights that would otherwise go unnoticed and unheard. Voice call data helps you provide higher quality and more efficient services over the phone.

When customers feel they have received first-class service across multiple channels and their previous encounters are well-known, there is an excellent opportunity to sell more services.

Voice is the oldest and the most human way of communicating with customers. For all our chatbots, text, and social channels, when things matter people pick up the phone. When they do, they can hear a smile, sense empathy, and the other myriad things human emotions voice can convey.

At Benemen we spend all our time thinking about, developing, and improving the delivery of voice channel products based on real business use cases and feedback. The result? The most innovative, holistic, and technically advanced voice products on the market today.

We want to continue extending the capabilities of voice — to influence sales, strengthen CX, and grow revenue, and we want you to be a part of it. Start by signing up for a free demo.