Bring Voice to
Microsoft Dynamics 365 

Add human touch to your customer interactions by adding data driven voice services to your Microsoft Dynamics 365 environment 

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Your number #1 voice partner for Microsoft Dynamics 365

Know who's calling

Even before a call is answered get a 360 caller profile and intelligent action prompts 

Boost Microsoft Dynamics 365 capabilities 

Put voice at the center of your automated workflows  

Use data to improve 

Customer management and data driven business decisions. 

Trusted by companies big and small
 

Boost productivity and lower TCO 

No-more silos - one platform for all customer engagement. Intelligent automation of workflows, smart routing of calls and efficient case handling. Voice as key channel for world class customer experience. 

 

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Run your business with customer data 

Track data from sales calls, customer requests, sales inquiries, support questions and more—and combine it with your other MicrosofDynamics 365 data to build up a rich, AI-driven real-time 360view of the customer.

 

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Add a human touch to customer interaction 

Use channel blending to serve your customers in their channel of choice in a consistent way. In complex cases or VIP handling situations, transfer discussion seamlessly from digital channel to voice 

 

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Empower your mobilized workforce 

Fully cloud based solution and intuitive use. Realtime reporting for employees and managers. Perfect match for distributed workforce 

 

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Main features of BeneVoice for Microsoft Dynamics 365

CustomerService

Advanced customer service features 

Switchboard

Switchboard tools & PBX functionality 

MobileTelephony

Mobile telephony 

IVR

IVR & notifications 

Rerouting copy

Intelligent call routing 

Rec

Call recording 

CallBack

Call backs 

Advanced CRM

Number manipulation

Main features of Microsoft Dynamics 365

360View

360° view on customers 

Analytic

Analytical capabilities 

workflows

Workflows & automation 

CRM

Advanced CRM capabilities 

Voice First

Voice is a critical channel in any organization. "When customers are distressed, they pick up the phone."

Omni-Channel Service

Bring all your channels under one solution and let the customer choose their preferred contact channel.

Customer Experience

Successful customer interactions ensure customer delight. Data of all interactions is available for future follow-up.

#1 Voice Solution for Dynamics 365

Voice is the oldest and the most human way of communicating with customers. For all our chatbots, text, and social channels, when things matter people pick up the phone. When they do, they can hear a smile, sense empathy, and the other myriad things human emotions voice can convey.

At Benemen we spend all our time thinking about, developing, and improving the delivery of voice channel products based on real business use cases and feedback. The result? The most innovative, holistic, and technically advanced voice products on the market today.

We want to continue extending the capabilities of voice — to influence sales, strengthen CX, and grow revenue, and we want you to be a part of it. Start by signing up for a free demo.

 

Book a demo

Speak to an agent and learn how voice-centric communication can help you drive more up-sales and exceed customer expectations

 

SPEAK TO SALES

Start Converting Customer Conversations To
Up-sales And Engagement Now