Features of BeneVoice for Teams are presented in laptop screen

Let’s bring voice and data together

Data centricity can’t be based on isolated and siloed applications. That’s why we decided to bring BeneVoice into the existing applications.

 

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#1 Next Generation Voice Cloud

Simplicity with power

Your phone is always with you and so is BeneVoice. Our mobile app allows you to access all BeneVoice functions wherever you go. Everything is done with unrivalled ease of use.

Be in control

Setting your presence lets everyone in your organization know if you are available. Transfer calls to your voicemail or colleagues when you are not able to answer. Calls are routed the way you want them to.

Know when to act

Notifications are displayed when something important happens. For example, when the queues in your service pools are getting long and your attention is needed. 

TRUSTED BY COMPANIES BIG AND SMALL
Volvo Nordkalk Sol Barona Pohjantähti
 

BeneVoice for Windows

BeneVoice for Windows brings modern voice into Windows devices. It is an advanced phone for various needs - from basic softphone to switchboard and up to a full call center environment. Even compatible with Outlook.

Just open up your laptop and start talking!

BeneVoice For Windows presented in laptop Screen
 

BeneVoice for Browser

Turn your web browser into a telephone! No installation, no hassle, no difficult updates - just open your browser and talk!

BeneVoice for Browser provides all the phone functionalities that enterprises and customer service environments require and is based on WebRTC technology.

 

Features BeneVoice For Browser introduced in practice
 

BeneVoice for Android and iOS

Native mobile application and user-interface for managing the BeneVoice. The mobile application helps users easily use, manage, and monitor the BeneVoice services by offering an visibility about call events, presence and availability, including personal and corporate address book.  

 

 

BeneVoice For Android and IOS introduced in practice

Main features of BeneVoice for Windows

BeneVoice for Windows

Robust Windows client

Years of software development work guarantees an industry leading platform. Used daily by thousands of customer service agents.

Software Phone

Software phone

Make, receive, hold, record and transfer calls, make consultation calls, pause / resume recording, send SMS with our phone right from your desktop and much more. Access call history and listen to call recordings.

Admin Features

Admin features

Know when the lines are busy, and customers are waiting. Add new users and move resources where they are needed. Service pools can be grouped to allow management of whole pool group in one go. Prompts, messages, IVR, schedules and exceptions can be controlled.

Reporting and analytics

Reporting and analytics

Lead with data and make insights with detailed reporting tools. Analyze how your teams are performing.

Main features of BeneVoice for Android & iOS

Admin Features

Admin features

Add new users to service pools, modify their settings and move resources where they are needed. Select when to receive notifications from service pool events.

Service Pool

Service pools

See how many customers are in queue, what is the queueing time and how many agents are serving. Select the service pools where you are active. Classify service pool calls. As an agent, know where you need to be.

Callback handling

Callback handling

Make sure no customer is left behind. Callback cases can be picked from a list. Most important cases are handled first. Duplicate calls to same customer are avoided automatically by assigning a case to one person at time. 

Voicemail

Voicemail and call recordings

Access your call history and listen to call recordings. Voicemail messages can be listened to with ease.

 

BeneVoice overview

BeneVoice is a company-wide solution providing a holistic view and a control panel for the whole communication. BeneVoice ensures that every voice connection of the organization is recognized, including every endpoint such as mobile subscriptions, soft phones, hard phones and unified communication connections and smartphone apps. Voice calls to and from these endpoints are recorded into the data lake and provided for further analysis. At the same time data privacy, security and access controls are managed with various measures .

BeneVoice is designed to support and complete Contact Center and Omnichannel type multichannel customer service. The service smoothness and quality can be followed by monitoring and reporting. The system administrators can utilize service management applications to configure the system. BeneVoice services can be integrated into selected third-party systems, which are needed in customer service work.

Request a demo to discover all features of BeneVoice

Schedule a call with one of our agents to find out how Benemen voice technology can help your business grow