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The Future of Customer Service Report

Our report brings together research and experience-based insights of the future of customer service and expectations for it. With this report, we want to give you some tips, ideas and guidelines to feel inspired when re-thinking the customer service processes and tools.

Thoughts and findings are there to help customer service to meet people as human beings - openly, humanly, and with emotion.

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Main topics of this report:

1. Customer service mega trends and newest researches from the top research companies.

2. Customer service's ability to drive highly valued and timely add-on sales.

3. Emotional intelligence and other top future knowledge in customer service.

4. Traditional customer service versus artificial intelligence. Will customer service representatives face totally new type of jobs and tasks?


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