The communications as a service opportunity for MSPs


In IT and Telecom circles the idea of fixed and mobile convergence has been around for many years, but has often been difficult to implement in practice outside of very large enterprises.

At Benemen we have long recognised the benefits of bringing together fixed, unified and mobile communications into one integrated telephony service. Our cloud based communications as a service platform has brought that idea to life for many smaller and mid sized businesses. These users now benefit from increased productivity and efficiency whilst reducing operational and telecoms costs.

Communications as a service

The service is being used on all kinds of seamless combinations of fixed phones, Benemen Softphones, Skype for Business (Lync) clients and mobile devices. Some users also use add-ons for things like call recording, interfacing with CRM, and business intelligence.

The change in the way that IT services are provided as managed services from the Cloud has meant the business model for many IT providers has changed during this period from value added reseller to managed service provider (MSP). It can be a difficult transition, but for many MSPs it is opening the door for new opportunities for services they have little or no experience in or maybe where they have had problems in the past. This is where we help so if you are an MSP and see opportunities to make a positive difference to the way that many smaller and mid sized businesses operate with modern communications then get in touch about our communications as a service platform.

There is one more thing to consider if you are an MSP and not doing much with Telecoms. At a recent MSP event in the UK one MD shared that his business was now generating 7 times as much profit per employee from modern Telecoms than from traditional IT services!

To explore the possibilities get in touch with me, Dave Clarke, via this link for a conversation on how we might work together.