Dave Clarke writes about the pitfalls of DIY telecoms and the resources you need.
Along with most technology a quick google search will reveal many do it yourself options for telephony. Some will tell you how easy it is to set up your own VoIP or Skype for Business Telephony Platform. It is true that many of your engineers or tech savvy staff could work it out, but your users may not get everything they expect and you may have to recruit additional or replacement staff.
In the last few weeks I have had 3 meetings with people who are now looking to replace their home grown systems with something that works well and enables them to get on with their real business.
The first was an organisation who had replaced an onsite PBX with a VoIP server with SIP trunks to connect to the PBX. Users had new IP phones on the desk along with Skype for Business. The only problem was that nothing connected the Skype for Business to the telephony system. As one user put it, "we thought we were getting a unified system, but it's anything but. Help!"
The second was another business who had replaced an onsite PBX with an open source VoIP server. A frustrated exec said to my colleague, "I just want to be able to do what you do!"
The third was an organisation who had installed a cloud based server to voice enable their Skype for Business. Installation and support proved to be a full time job so that the person supporting it ending up working throughout his holiday. At one point he was hanging off the side of a boat to get a mobile signal whilst supporting a user with a telephony problem.
We understand the desire to implement modern, cost effective communications and move away from the old silos so we have developed a platform to enable you to do that so you can focus on your business while we take care of the service and its management.
The BeneCloud Communications Platform integrates mobile and works alongside Skype for Business to replace traditional PBX and contact centre software. In addition to delivering all this it also integrates with CRM and produces easy to analyse reporting information which you can use to improve customer experience and gain real competitive advantage.
If you would like to explore how you could use our cost effective and powerful tools to improve your communications and change the way you work contact us via this link and we'll be in touch for an informal chat.
The writer, Dave, leads Benemen in the UK and is an advocate of the benefits of modern flexible working and mobility.
You can find him on Linkedin at https://uk.linkedin.com/in/daveclarke