Dave Clarke writes about how Konica Minolta Business Solutions in Finland wanted to enhance their internal Unified Communications Solution to ensure top quality customer service experience.
One of the core values for Konica Minolta is being Customer Centric so when they were looking to update their communications they needed effective tools to:
• increase the service quality for service calls,
• utilize IT tools like Skype for Business (previously known as Lync) for telephony, and
• enable remote working.
They were already using Microsoft Skype for Business so it was a logical step to complement this with fixed and mobile telephony services from the Benemen One Communication Platform. The device independent unified service gives great flexibility to users and enables modern working and mobility. Whether someone is using Microsoft Skype for Business or their mobile they are all visible and accessible through the platform. This means Konica Minolta employees can receive service pool calls wherever they are, have real time insight in the availability of their colleagues and the Reporting Solution ensures that planning and control can be based on up-to-date information.
The collaborative way that Konica Minolta Business Solutions and Benemen work together to address communications ensures the most effective solution for customer service now and also going forward in an ever changing competitive environment.
If you would like more details about this customer success story or to explore how you could use our cost effective and powerful tools to improve your communications and change the way you work contact us via this link and we'll be in touch for an informal chat.
The writer, Dave, leads Benemen in the UK and is an advocate of the benefits of modern flexible working and mobility.
You can find him on Linkedin at https://uk.linkedin.com/in/daveclarke