Fantastic Experiences - Working remotely from Iceland

Our Account Manager Nea Wistbacka loves Iceland. When she had an opportunity to work remotely from Iceland she didn’t think twice. In her blog series she writes about her rem...
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Team leader tools - How to get an insight and ability to predict

Our Account Manager Nea Wistbacka loves Iceland. When she had an opportunity to work remotely from Iceland she didn’t think twice. In her blog series she writes about her rem...
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More ideas and energy with remote working

Our Account Manager Nea Wistbacka loves Iceland. When she had an opportunity to work remotely from Iceland she didn’t think twice. In her blog series she ...
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Benemen at full steam ahead: 81 percent profitable growth

A Finnish software firm and operator is helping companies to transform their messy communications into good customer service and valuable customer analysis. Benemen, a software provider, has published...
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Benemen is making voice part of Salesforce's multichannel customer service cloud

– Voice still plays a critical role in customer service Benemen's voice channel will bring the final, missing element to Salesforce's customer service cloud: voice and the related routing. ...
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Build customer service of your dreams

Have you had fantastically good or infuriatingly bad customer experiences? Do you have any thoughts on why they happened? I think we all agree that, in an ideal world, every customer would receive fas...
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We are looking for an Account Executive to join our team in Helsinki

We are looking for active, business minded person with strong experience in B2B New Business Sales. As a Person, you are full of energy and particularly good at creating new customer relationships and...
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We are looking for an Account Manager to join our team in Helsinki

We are looking for a business minded person with strong experience in B2B sales and/or account management to join our team in Helsinki. As a person you are loaded with energy and ambitious to serve cu...
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Benemen - Your future place to shine?

Benemen is a SaaS company which provides visionary cloud-based telecommunications services to companies. We are constantly recruiting new talents to our winning team in different fields of business. W...
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BeneApp now available for iOS users

Benemen has published a new version of its BeneApp smartphone application for iOS operating system. The new version enables even better, user friendly services which enhances and simplifies the f...
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There are differences between mobile subscriptions - exactly like between companies

I have recently become familiar with Yuval Noah Harari’s way of seeing the world by reading his books. The books are thought-provoking, and I would warmly recommend reading them, even though the messa...
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Breaking down the BI Buzz

In a previous blog, our esteemed colleague Mikko Muurinen discussed in broad strokes the ideas of Artificial Intelligence and Robotics in the field of Business Intelligence and this got us thinki...
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Are you considering chat as a service channel?

Chat has increased in popularity as a service channel on the websites of many companies and organizations. A chat service offers real time presence and, when organized well, a cost-effective way to ma...
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Why Telephony Is Still a Must-Have

A recent PCmag article featured interesting infographic about the use of phone based customer service in a multi-channel environment. The article started by explaining why customers are main...
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Block bypass!

You, business executive, do you need bypass treatment and will your heart withstand it? You get the point exactly right? I'm talking about the most important thing, how many customer interactions are ...
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New version of BeneApp has been published

Benemen has published a new version of its BeneApp smartphone application for Android. The new version enables even better, user friendly services which enhance and simplify flow of information in the...
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From Cloud to Heaven - Next Generation of the Ultimate Customer Experience

Digitalization and cloud architecture have removed the borders between communication solutions and other systems that drive business processes. In everyday life, this has often been described as "inte...
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What is Microsoft Teams? Overview of Teams Communication Services

Microsoft Teams is steadily evolving as a single hub for teamwork and communication in Office 365. Microsoft Teams is a natural continuation of Office 365 development Office 365 Groups can be consider...
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A.I. – Artificial Intelligence and robotics to help customer service

AI, Artificial Intelligence, or machine learning. All hot topics that appear in many different ways in marketing, but what exactly is it all about? In summary, it is about the fact that very old stati...
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Taxi Helsinki, in cooperation with Benemen, strengthens its competitive position in the market

The cooperation between Taxi Helsinki and Benemen will make ordering taxis faster so customers get better service. Benemen's intelligent communication technology enables totally new services for custo...
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Increased Sales By Integrating Communications with CRM

The integration of Benemens unified communication platform with Salesforce CRM has enabled this operator of hair dressing salons to optimise customer experience and increase sales. When Provalliance w...
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Communications and Collaboration With Skype for Business and Microsoft Teams

At a joint event with our partner, Paralogic, at Microsoft in London on Wednesday 6 December we will be presenting how you can now use Office 365 as a complete solution for the communications and...
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How an invisible robot can improve customer experience

Touchpoints are all part of the journey that create your Customer experience. In other words, all those situations where the customer is interacting with the company. There are often many more touchpo...
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Industry phone always rings loudly – Testing process and implementation in rough conditions

Tests passed successfully for Benemen’s customer Paroc in Poland! Paroc Group is an international stone wool insulation producer. Head office is located in Finland and production facilities are locate...
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Be Our Guest at the 2017 CompTIA EMEA Member & Partner Conference!

Join us and leading IT solution providers, vendors, distributors and partners at EMEACon17, 17-18 October at etc.venues County Hall, London. As our guest you can attend at NO COST. This £200 valu...
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We got almost 200 million-year-old gift from our new customer Nordkalk in Poland

We love our job! Even a telecommunication audit can be exiting. Here are some photos from our visit in Nordkalk mine in Sławno, south form Warsaw. Do we work in rubber boots and helmets on? Why not!&n...
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Intelligent Contact Routing - Bring Your Customer Service to the Next Level

How to improve service? The classic challenge All too frequently we see articles and social media posts that tell us about poor and unprofessional customer experience. Either the end-customer has been...
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Benemen to become Microsoft’s first Skype Operations Framework (SOF) partner in the Nordic countries

From now on, companies will be able to seamlessly integrate their voice services with Microsoft’s Skype for Business solution.  This will facilitate the construction of a versatile and comprehens...
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Invisible buyers

I don’t know any CEO who wouldn’t act when they see well-heeled customers queuing behind the showroom door and obviously ready to buy. You can easily spot them at the front door from the office in the...
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Cloud PBX For Microsoft Office 365 Partners

Dave Clarke writes about the opportunities for MSPS and other channel partners in selling voice services integrated with Office 365. The launch of enterprise voice for Skype for Business (SfB) with Cl...
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Advanced Skype for Business Telephony for Internal and Customer Communications

Blog about how Technopolis required a communications platform that would serve two separate needs. Both for their own use and also one that would meet the requirements of corporate customers rent...
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Customer Service 2017 – Which Channels Are Growing In Importance?

2016 was the year when measuring and improving customer experience "CX" became more important in companies and organizations than ever before. One indicator was that more and more companies took on im...
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Transforming Business With Enterprise Wide International Cloud Communications Platform

Benemen hosted a breakfast seminar on 25th of November for companies operating internationally. Ville Purontaus shares the report of themes covered in the seminar. Benemen hosted a breakfast seminar o...
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Social Media Platforms, an essential part of every Company’s Unified Communications Solution?

  Social media has shown its power in being an extremely effective channel to interact, engage in conversations and raise awareness of different kinds of topics no matter the situation, time, pla...
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Join Us At The Business Show In November

Join us at Britain’s biggest business event – The Business Show – at Olympia, London on 17th & 18th November 2016. We’ll be there supporting Paralogic Networks on stand 1010 and we’d lov...
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Break Down The Silos With One Companywide Communication Solution

The 2016 autumn series of Benemen breakfast seminars kicked off with the theme “One Companywide Communication Solution“ writes Lotta Lindholm-Svensk.     Jarmo Purontaus CEO of Ben...
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Optimise The Total Cost Of Your Communications

Dave Clarke writes about how Benemen helps companies optimise the total cost of communications. I attended an excellent conference this week organised by Finpro and hosted by FINTECH Tours at Level39 ...
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Be Our Guest at the 2016 EMEA Member & Partner Conference!

Join us and leading IT solution providers, vendors, distributors and partners at EMEACon, 11-12 October at etc.venues 155 Bishopsgate, London. As our guest you can attend at NO COST. This £200 value (...
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Creating New Value from Communications for Konica Minolta

Dave Clarke writes about how Konica Minolta Business Solutions in Finland wanted to enhance their internal Unified Communications Solution to ensure top quality customer service experience. One of the...
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Surely We Can Do This Ourselves?

Dave Clarke writes about the pitfalls of DIY telecoms and the resources you need. Along with most technology a quick google search will reveal many do it yourself options for telephony. Some will tell...
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A Better Way for Toyota Communications

Dave Clarke writes about the problems Toyota Finland were having with an outdated telephone system and how they now benefit from a modern communications platform. When Toyota Finland found that their ...
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Communication Tools For Modern Working

Dave Clarke writes about the benefits we get from using our own platform for mobility and modern flexible working. A couple of recent deployments of our cloud telephony platform required on site insta...
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Customer Experience And Why It Matters

Dave Clarke writes about the breakout session on customer experience at the recent CompTIA UK Channel Community in Birmingham. In a refreshingly open presentation Mike Brooman, Chief Engagem...
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Office 365 Enterprise E5 & other Options For Adding Cloud PBX & PSTN Calling & Conferencing

Dave Clarke writes about the exciting communications possibilities Microsoft are introducing around Office 365 and Skype for Business. Now that Microsoft have launched Office 365 Enterprise E5 with PB...
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How to Use Your Communications Data To Improve Your Business

Mikko Muurinen writes about the potential uses of Communications Business Intelligence and its future.     A key driver for Benemen is the desire to enable our customers to be more succ...
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How Do You Make Your Customer Feel?

Ville Purontaus shares the lessons for improving customer experience from the Benemen event held on Customer Celebration Day held this month in Helsinki. The experience you face as a customer is ...
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Without Mobile Are Your Communications Really Unified?

In our reflections on the UC Expo we wrote about how we may have been taking our mobile integration too much for granted. In fact many of the people we spoke to told us about the real headac...
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Full Mobile Integration With Unified Communications Available Now

In the Computer Business Review analysis of UC Expo 2016 Alexander Sword wrote about an impressive array of speakers and exhibitors at the annual UC Event and the good quantity and quality o...
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Last Call For UC Expo 2016 London

  You still have a few days to register for UC EXPO in London on 19-20 April next week. When you are there look us up on stand B318 where we would love to share a few minutes ...
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Visit Us At UC EXPO In London

Join us at UC EXPO in London on 19-20 April where we will be exhibiting at Europe’s number one Unified Communication and Collaboration event at London’s Olympia. Join 5000+ other visitors an...
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Cloud Computing And Increased Security For Law Firms

In 'Cutting Edge Communications For Law Firms' I wrote about the findings in recent research from CompTIA. In particular how law firms are investing in cutting edge communications technologies to enab...
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Cutting Edge Communications For Law Firms

Recent research from CompTIA found that Law firms are beginning to invest in more cutting-edge technologies in response to client demands and the changing nature of work. One of the key findings was i...
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3 Steps to Silo Free Communications

We recently hosted a breakfast seminar for IT decision makers in Collaboration with Fujitsu Finland and Microsoft in Helsinki. Attendees wanted to solve the problems caused by having separate costly c...
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Visit Us At Call Center World In Berlin

If you are attending Call Center World in Berlin on 23 or 24 February then do look us up and introduce yourselves. We will be on Stand A19 in Hall 2. We would love to share a few minutes wit...
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Cloud PBX with Skype for Business : Simplify Communications in the Cloud

The video below from Microsoft demonstrates how you can create connected teams that work better together with Office 365 and Skype for Business. Adding telephony means you can reduce reliance on costl...
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Do Your Communications Help Or Hinder The Customer Journey?

Last week on my train journey into London my train was held unexpectedly at a station en route. Over the intercom we heard the message that there would be a delay due to an incident and that train ser...
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The communications as a service opportunity for MSPs

In IT and Telecom circles the idea of fixed and mobile convergence has been around for many years, but has often been difficult to implement in practice outside of very large enterprises. At Benemen w...
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Enterprise Voice in Office 365 With PSTN Calling and Conferencing Available Now

Since Microsoft announced the change from Lync to Skype for Business we have had a lot of people asking what's the difference? Microsoft also announced that Skype for Business will one day includ...
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Skype for Business is here - what has changed for organizations already using Lync?

Relax! Nothing major has happened to the software when comparing it to Microsoft Lync. The biggest changes are visual ones in the user interface. The user interface has taken the look and feel from th...
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Integrated Communications Video

Cloud Driven Integrated Communications Platform From Benemen At Benemen we provide a service that integrates fixed, and mobile telephony with Microsoft Lync / Skype for Business to solve the comm...
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What do reports tell you?

What do reports tell you? At best they give you a comprehensive picture of what has happened, where it happened and how often. However, to develop the business and to take the next step, consider...
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Work From Anywhere

A week ago I spent a day working in a great workspace in Whitechapel courtesy of the Microsoft SMB Team. For all of last week they were offering the opportunity of a free desk along with access t...
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How Unified Communications Transformed This Business

Delivering Business Value With Unified Communications At the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync ( S...
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The Future Decoded

Why Productivity is at the heart of Microsofts strategy At the recent Future Decoded Event in London Microsoft CEO, Satya Nadella, spoke about the reinvention of productivity for people in the light o...
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A Number of Offices in Many Countries – Nightmare for CIO?

A view on how Microsoft Lync is a good backbone but not a complete communication solution Microsoft Lync has been like a gift from heaven for those companies having offices in many countries. Lync hel...
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Replacing Your Unsupported or End of Life PBX

How would your business cope without telephones? What if your phone system was hacked? Many PBX's are now outdated and unsupported so many businesses are switching to the Benemen telephony service tha...
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How big a deal is your out of date phone system?

Recent phone hacking scandals in the news have highlighted how encompassing the problem of hacking has become. This includes criminal activity such as hacking business telephone systems to initiate ou...
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How the cloud enables rapid growth in SMBs

Last Week I attended a Google for Work event, 'Reimagining fast growth'. Google were presenting research commissioned from Deloitte on how the cloud enables rapid growth in SMBs (small and medium size...
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