Overview: Intelligent Call Center
The intelligent routing capabilities of the Benemen communication platform also form the basis for a wide variety of call center functionality.
Ranging from simple service pool or call pick-up groups to advanced queues with skill based routing and call-back, companies can choose the solution according to their needs. As the call center functionalities are delivered by the same platform as the other communication services, all licensed users can participate in the call center and take calls either on Skype for Business or on their mobile.
What's the clue?
As the Benemen call center functionality is an integral part of the Benemen portfolio, customers no longer need a separate call center solution. With this the call center can also easily be integrated with the rest of the organization, or back-office.
With Benemen Services, costs are moved from CAPEX to OPEX: no investment in local infrastructure is required. The Services are internationally unified, easy-to-manage and operator independent, with phone numbers available in 190 countries. The services are scalable according to business needs and deliver a comprehensive Unified communication platform, comprising Skype for Business, PBX functionality and optional Multichannel Contact Center, mobile phone subscriptions, soft phones, IP phones and smooth integration to existing business critical applications like CRM- (MS Dynamics, Salesforce, ZoHo), and Help Desk solutions (Zendesk, Jira).
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