Customers cannot be kept waiting
The image of an organization is highly dependent on the efficiency and speed with which inbound calls are handled. Customers cannot be kept waiting and once on the phone they expect quick and tailor-made answers to their questions.
This means call centre agents need not only efficient, intelligent tools to handle and keep an overview of incoming calls, but also prompt access to the right, customer-related information and the possibility to see at a single glance which colleagues with what expertise are available to help the customer in case more in-depth knowledge is required.
In many cases, however, call centre agents need to work without access to this intelligence. The result? Long queues, wrongly connected calls, missing or insufficient information, stressed out call centre agents and unhappy, impatient customers, which in the end can jeopardize the carefully built-up reputation of the organization.
Benemen Call Center and Switchboard
- One user might have mobile, hard/softphone at the same time
- On-line monitoring
- Skill based routing
- Unified Availability service
- Reporting data collection
- Enterprise wide Directory
- Windows application with rich feature set
- Settings management portal
- Mobile App for Availability Management and enterprise wide directory.
- Call Handling
- Work schedules
- Call History
- Multi-operator/ SIP connectivity
- Call Cost optimization
- Multi phone terminal accounts
- Advanced switchboard features
- Microsoft Exchange Calendar integration
Good to know:
- Rich CC functionality
- Terminal independency
- Fully part of the telephony solution (centralized billing, provisioning, reporting)
- Calls can be attached to actual call party names (CRM integration option)
or give us a call +358 45 102 1101
Companies utilizing Benemen solutions
Success stories of companies utilizing cloud based communications solutions.
The Benemen communication solution enabled Konica Minolta Business Solutions to leverage their existing on premise Skype for Business solution as part of a complete communication platform, connected to the fixed and mobile telephony networks in Finland including call center functionality and real time reporting.
Intelligent contact routing has brought significant benefits to LähiTapiola with higher profits and lower costs. Increase in average sales has risen 7% and costs have fallen by 13%.
Although the company operates in many different countries, managing the communication solution with the right communication tools is easy and cost-efficient.
Paroc needed a cost efficient solution for international conferencing and collaboration. Travelling costs as well as international call cost had to be cut down.
The Taksi Helsinki dispatch centre boosted its efficiency with Benemen. Annually, the centre can now handle 140,000 more calls and it has boosted profits by over 20%.
Tapiolan Lämpö group’s customer services have obtained communication tools from Benemen, making staff both more reachable and more efficient. Ability to access availability data directly from the SIM card and the Office 365 environment.
Communication Solution tailored to the needs of both Technopolis and its tenants.
Considerable resource savings through intelligent routing and real-time traffic management.
"Benemen especially answered to the needs for integrations to other business critical systems like CRM in Toyota’s business environment. The Benemen communication platform can also be updated, adjusted and scaled to changing requirements when needed."