Overview: Availability Management
Availability management is based on unique user-based availability instead of the classical terminal based availability chains.
The idea and the usage of availability management is made easy as it should be. The user chooses the availability status matching the situation and technology takes care of the rest. Besides this also the busy status of mobile devices is synchronized with the presence status, allowing availability information to always show correctly how and when users can be contacted.
What's the clue?
Unified Communications and mobile integration is done on the network level
Because with the Benemen solution, the integration between Unified Communications and mobile is done on the network level, the availability will always show the correct status, regardless of the device used.
For call center agents, this could mean that their mobile does not ring when they are on a customer service call using Microsoft Lync, and vice versa, they will not get a contact center call when they are busy on their mobile.