Tools for Multichannel Customer Service
Benemen offers modern cloud based communication services with solutions for users with differing needs and those with additional enterprise communication needs like Switchboard operators and Call Centre users. Tailored Service Packages are available to groups based on their communication needs. Increase the customer satisfaction and enhance efficiency.
BeneCloud communication platform enables all the building blocks you need for integrated communications. Choose the right components for each user type and integrate these with your existing business applications such as CRM and ERP systems.
Increase the end customer experience and workforce efficiency by having all your customer data and customer service tools in one place. Benemen Cloud CTI answers the needs of Sales Teams and Customer Services by providing 100% cloud based communications solution.
Integrate your mobile workforce and save costs at the same time.
The Benemen approach is to integrate Skype for Business seamlessly with the rest of the communication platform in the enterprise, Contact Center, Switchboard and mobile.
Customers cannot be kept waiting. The image of an organization is highly dependent on the efficiency and speed with which inbound calls are handled. Intelligent contact center integrates CRM- and ERP-systems.