The Benemen communication solution enabled Konica Minolta Business Solutions to leverage their existing on premise Skype for Business solution as part of a complete communication platform, connected to the fixed and mobile telephony networks in Finland including call center functionality and real time reporting.
Intelligent contact routing has brought significant benefits to LähiTapiola with higher profits and lower costs. Increase in average sales has risen 7% and costs have fallen by 13%.
Although the company operates in many different countries, managing the communication solution with the right communication tools is easy and cost-efficient.
Paroc needed a cost efficient solution for international conferencing and collaboration. Travelling costs as well as international call cost had to be cut down.
The Taksi Helsinki dispatch centre boosted its efficiency with Benemen. Annually, the centre can now handle 140,000 more calls and it has boosted profits by over 20%.
Tapiolan Lämpö group’s customer services have obtained communication tools from Benemen, making staff both more reachable and more efficient. Ability to access availability data directly from the SIM card and the Office 365 environment.
Communication Solution tailored to the needs of both Technopolis and its tenants.
Considerable resource savings through intelligent routing and real-time traffic management.
"Benemen especially answered to the needs for integrations to other business critical systems like CRM in Toyota’s business environment. The Benemen communication platform can also be updated, adjusted and scaled to changing requirements when needed."