Call Center Functionality
The intelligent routing capabilities of the Benemen communication platform also form the basis for a wide variety of call center functionality.
Ranging from simple service pool or call pick-up groups to advanced queues with skill based routing and call-back, companies can choose the solution according to their needs. As the call center functionalities are delivered by the same platform as the other communication services, all licensed users can participate in the call center and take calls either on Microsoft Lync / Skype for Business or on their mobile.
What's the clue?
As the Benemen call center functionality is an integral part of the Benemen portfolio, customers no longer need a separate call center solution. With this the call center can also easily be integrated with the rest of the organization, or back-office.