How Benemen helps the customer

Benefits and challenges addressed

How Benemen helps the customer

Benemen helps companies connect Office 365, Skype for Business Online and Microsoft Teams services to the public telephone network (PSTN, Public Switched Telephone Network) in over 120 countries while providing Cloud PBX and Contact Center features as value-added services. The unified cloud service enables multinational companies to operate simply and cost-efficiently in a multi-operator environment without separate country-specific operator agreements. As a result, companies have more resources and energy to develop their core business and take better care of their customer relationships. 

Benefits and challenges addressed

  • Working with separate systems for different channels/functions makes maintenance complex and costly.
  • Information from separate systems is not unified, making analysing, reporting and follow-up difficult.
  • Separate systems have significant hidden costs.
  • Separate systems create a fragmented customer experience.
  • The management of a company does not have a complete picture of customer interaction

Business drivers:

  • Increase reachability of the company
  • Improve customer service
  • Cost reduction
  • One stop shopping
  • Scalability & flexibility
  • Focus on core business
  • A solution that is available anytime, anyplace and on any device
  • A solution that supports decision making and management

Technical drivers:

  • Cloud based solution
  • PBX functionality
  • Multichannel support
  • Advanced reporting and BI
  • Availability management
  • Easy maintenance

 

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