Map out custom routes, cascade calls using custom presets, update routing rules based on real-time feedback, route after hours and unexpected scenarios calls.
Put speech at the centre of all customer encounters at every stage of the customer cycle. Humanize the connection between your brand and your customers with more delightful and empathic voice experiences for a seamless customer experience.
Get total visibility into call sentiment, past interactions, predictive purchasing decisions and more with Benemen’s data tracking functionalities. Understand which leads are hot, identify account risks and preempt churn before it happens.
Supercharge your team with modern tools for modern talking across every stage of the custom cycle, regardless of time, place or channel. In today’s hyper competitive business environment, personalised experiences win loyalty, fend off competitors, and accelerate growth.
Say goodbye to costly servers, hardware maintenance and security patches. Built for the cloud, our solution eliminates long lead times and replaces complex legacy systems with standardized governance on a unified modern platform.
Benemen helps you handle any volume of calls and gives you everything you need to predict, identify and solve caller issues in real time. Whether you are a busy call center new to the cloud or young start up born in it, our AI-backed telephony solution will help you resolve calls faster, close more sales and work smarter—one conversation at a time.
When you create a better voice channel experience – like offering an engaged, human conversation instead of hold music and impersonal scripts– you’ll actually get more loyalty and up-sales.
Benemen complements Microsoft Teams Voice with Direct Routing as a Service. - Certified integration and calling capacity on demand powered by the BeneCloud platform. BeneCloud is equipped with modern voice & operator services. Implementation doesn’t require any local components in customer network and locations. This solution combines all your needs for a unified communication platform including Microsoft Teams and mobile and fixed line telephony.
No-more silos - one platform for all customer engagement. Intelligent automation of workflows, smart routing of calls and efficient case handling. Voice as key channel for world class customer experience.
Out of the box, Benemen comes with industry-leading functionality
Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of...
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication...
better first call resolution (FCR) with intelligent contact routing
better customer retention
more effective use of resources