Benemen business communications solution. Seamlessly as a service.
Benemen delivers state-of-the art business communications solution for companies and organisations. Solution is delivered as a service. No binding perpetual contracts with simple monthly invoice.
BeneServices is a brand for Benemen total offering.
BeneServices is based on the strongest communication management products in the market. Combining the strengths of these products with the self developed integration modules Benemen is able to offer an unified business communications solution to any type of companies, especially to those who value high quality customer service.
BeneLync - Microsoft Lync combined to value added services developed by Benemen.
BeneLync is designed to work with the same principle as other Benemen services. Customer can acquire BeneLync as a service without any investments on hardware.
There’s no need to install server side software in the company’s premises while all the necessary server side components are installed in the Benemen service center with full maintenance.
BeneLync's key feature is the integration to other communication applications such as company's Call Center and CRM-solution.
Telephone traffic to the external telephone networks can be routed through the mobile switching center (MSC). Integration to MSC enables BeneLync user to make in/outbound calls using existing mobile phone number. Calling is far less expensive because landline telephone charges don’t have to be paid. The solution also enables the usage of 010-, 020- etc numbers parallel or instead of existing mobile phone numbers.
Intelligent call routing and least cost routing brings cost efficiency for example when calling international calls. Utilization of VoIP calls also in internal network is cost efficient and effective; internal calls when using BeneLync are free of charge.
BeneLync features
BeneLync is a combination of Microsoft Lync 2010 and value added services designed by Benemen.
Functionalities:
- Voice features, audio features, video features, real time presence information to other users.
- Multi-party collaboration features.
- Conferences. With BeneLync it’s easy to start audio and video conferences and inform others to join from all over the world -cost effectively.
- Presence of the other users is always available. Simply looking at the presence icon in front of the user’s name it’s easy to determine which way to communicate and collaborate.
- Desktop sharing. Share your desktop with other users to show e.g. a PP-presentation or functionalities of certain application.
- Internal calls using BeneLync are free of charge.
- One number principle. User can choose if calls are routed to mobile phone or BeneLync.
BeneSIM
BeneSIM is a mobile phone subscription exclusively designed for business use. BeneSIM enables entirely new services which helps company take advantage of its communication transactions to increase its business efficiency.
- Mobile device presence available to BeneLync and BeneCC users
- Reports of the incoming and outgoing calls, attaching call to caller name
- BeneReports creates automatically a task to CRM from called and answered calls
- Multi-terminal support; mobile calls can be called and answered by mobile phone, BeneLync and BeneCC.
BeneReports – Communications Business Intelligence.
- BeneReports enables centralized reporting for all incoming and outgoing call traffic, also mobile calls. Calls can be attached to actual caller party names.
- Multi-channel support (email, web, fax)
- BeneReports calculates used time and costs per customers/contact/user/project/Campaign/service channel.
- BeneReports is parameter guided. Calculating and tracking rules can be modified by customer whenever needed.
BeneCC - When Customer Service is in a key role
BeneCC enables company’s experts to be available to customers the best possible way: Easily and quickly. Better service — better customer experience.
Contact us for more information! Sähköpostiosoite on suojattu roskapostiohjelmia vastaan, Javascript-tuen tulee olla päällä nähdäksesi osoitteen and tel. +358 40 450 3000