A Better Way for Toyota Communications

19.8.2016

Dave Clarke writes about the problems Toyota Finland were having with an outdated telephone system and how they now benefit from a modern communications platform.

Toyota Cars

When Toyota Finland found that their old switchboard solution was outdated they decided to look for a solution that would help them put their core values into practice. The old system was difficult to maintain and not flexible enough for the constantly changing business environment.

Toyota’s four core values are:

• Customer first

• Respect for people

• International focus

• Continuous improvement and innovation

After evaluating a number of alternatives they chose the Benemen One Communication Platform due to its device independent unified services, the flexibility it gives users and the way it enables modern working and mobility. Whether someone is using Microsoft Lync (Skype for Business) or their mobile they are all visible and accessible through the platform. The platform also provides contact center functionality and is fully integrated with their CRM system making sure that the best possible service is provided to callers to Toyota. The Regional Sales Managers have conferencing services via the platform so are now much more efficient by holding virtual meetings where appropriate. The scalability of the platform means that new services can be added as necessary to further improve this well functioning solution.

If you would like more details about this customer success story or to explore how you could use our cost effective and powerful tools to improve your communications and change the way you work contact uvia this link and we'll be in touch for an informal chat.

Dave Clarke

The writer, Dave, leads Benemen in the UK and is an advocate of the benefits of modern flexible working and mobility.

You can find him on Linkedin at https://uk.linkedin.com/in/daveclarke