3 Steps to Silo Free Communications

23.2.2016

We recently hosted a breakfast seminar for IT decision makers in Collaboration with Fujitsu Finland and Microsoft in Helsinki. Attendees wanted to solve the problems caused by having separate costly communications silos in a world where increasingly you need to be able to operate on any device wherever you are. As one said, "Complexity means trouble and we need to stay out of trouble!"

In addition to solving the silo problem any solution has to be easy to manage, more effective, more secure, cost saving and capable of producing easy to analyse reporting information.

Cloud Communications Platform

Here are the 3 steps to building a cloud based communications solution that solves all these problems and more.

1. Infrastructure

The first building block is state of the art infrastructure as provided in this case by Fujitsu. Data Centre services from a trustworthy and secure operator are vital in providing secure, flawless communications.

2. Skype for Business 

The second building block is to utilise a set of must have easy to use collaboration tools. The Skype for Business Unified Communications solution from Microsoft includes these, but for many organisations these are still used as a separate silo. Step 3 describes how you can utilise this as a seamless component of the overall solution.

3. Communications Platform by Benemen

The third building block is a cloud based platform that brings together all communication channels and moves beyond unified communications. The BeneCloud Communications Platform integrates mobile and works alongside Skype for Business to replace traditional PBX and contact centre software. In addition to delivering all this it also integrates with CRM and produces easy to analyse reporting information which you can use to improve customer experience and gain real competitive advantage.

Take the first steps on your journey to move away from separate communications silos by contacting us via this link and we'll be in touch for an informal chat.