Overview - Business Intelligence
BeneReports is a reporting service that gives you all the tools you need to analyse communication transactions and behaviour taking place in your BeneCloud communications solution. All data can easily be transformed into visual reports, providing you with all the information you need to make the right decisions to increase your competitive advantage.
The BeneReports product family consists of predefined templates and dashboards, and is tailored for different content areas (Direct Call, Contact Centre, Call Routing etc.).
Since the information needs of a CFO are different from those of HR, Marketing or Sales, Benemen can provide modules for different business levels, functional needs and roles within your company. Besides that, we can create completely customized solutions that match the specific needs of your company.
The reporting functionality is powered by Qlik View.