BeneCloud replaces your traditional PBX, contact centre software and separate mobile services, enabling you to improve your customers experience and gain actual competitive advantage.
Benemen went to Berlin! We introduced BeneCloud solutions on mid-European markets during the Call Center World 2016 in Berlin. Read more
Communications as a Service
With Benemen's communication platform, the intelligence and the services are in the cloud. Available for all devices, all users and all calls. Mobile as well as fixed. Mobile phones with Benemen SIM cards but also business numbers, geographical numbers and international numbers.
By providing all communication services from one cloud based platform the company's communication system can be changed into a solution that will boost business processes and will make information available from all communication events to improve decision making and management.
Creating optimal value
Most companies today use a mix of different telecommunication solutions, like PBX, call center, mobile phones, and unified communication software. But for the most part these different solutions are isolated and not integrated. Integration is costly and the isolated communication solutions do not deliver optimum value for the business.
By providing all services from one communication platform optimum value is created and made affordable to companies of all size.
Providing better Services to customers
Mega trends of today include Business Intelligence and Big Data. Business Intelligence brings value to decision making and improve the way customers are treated. Intelligence about the company's communication events can greatly contribute to this. What if we knew which customers our employees spend most of their time with?
The communications data generated by the Benemen platform can be enriched with the companies CRM data. It helps companies to understand with which customers they communicate well and where they could do better.
Integrating Mobile with Unified Communications
With the advanced presence and call-routing capabilities of Benemen's communication platform, there is no longer need for a separate PBX, and because the platform also delivers call center functionality there is no longer need for a separate call center solution either.
Also calls that are made directly to the mobile numbers can be answered on Microsoft Lync if they want. Presence is automatically synchronized, so for example if a user is busy on the mobile, his coworkers can see this in Microsoft Lync / Skype for Business as well.
Every user can be a call center agent, and every agent can use either Microsoft Lync or his mobile to answer calls.
Optimizing Company performance
Gaining real-time insight in important customer calls, knowing which customer calls were treated well, and which calls were missed, will allow companies to make decisions to improve customer care.
Unified availability combined with intelligent routing will increase the reachability of the company and lead to improved business performance. There is no longer a reason to miss any calls, and when it should happen, the intelligence is there to take corrective action immediately
Communications as a service brings tremendous savings
Delivering communications as a service will bring cost savings in different ways. One example is PBX replacement – there is no need any more for on premise equipment.
There is no need any more for a separate telecom infrastructure to different company locations. For companies working in international environments, telecommunication can be expensive. With the Benemen solution international costs can be saved or avoided in multiple ways – for example, through answering mobile phone calls abroad using Microsoft Lync / Skype for Business, by making international mobile calls at fixed line pricing, or by joining conference calls using Microsoft Lync / Skype for Business or local dial-in numbers.
Choosing Benemen's communication platform also means that companies do not need highly skilled resources for the management of different telecommunication solutions